Feedback / Questions

Who do I contact with questions?

You can always find the Company Store in your SSO account under BrilliantMade. For questions regarding your order or shipping, please email [email protected]. You can expect a response within the same business day. If the request arrives after business hours, they will respond the following day.

Shipping

Where do orders ship from?

All orders ship from Brilliant’s fulfillment center in Waukegan, IL.

Can you ship to international destinations?

Yes, you can ship internationally.

How long will my item(s) take to arrive?

All orders ship within 4 business days when products are in stock. U.S. orders should arrive within 5-7 business days and international orders should arrive within 14 business days.

Inventory

What happens if an item is sold out?

We will evaluate inventory on a consistent basis and may discontinue or restock based on sales. Please note that we reserve the right to discontinue any item for any reason.

Returns & Exchanges

Can I return my items?

No, all orders are final.

Can I exchange an item for a different item or size?

No, all orders are final.

Need a special order?

If you have a special order request please reach out to [email protected].